For our clients and customers:

• Treating them with the highest degree of professionalism in all that we do for them, making each contact they have with us so pleasant that they will always come back.
• Creating an expectation of excellence and innovative solutions from us at all times.
• Leaving them with a feeling that they are getting more than they pay us for.
• Providing services promptly and at a reasonable price. We will strive to constantly reduce our costs through innovation.
• Earning the trust and confidence of our clients so that they can refer their friends and family
• Understanding their businesses so that we can exceed their expectations.

For our employees:

• A commitment to treat every employee as an individual, respect their dignity and recognize their merit.
• Providing a sense of security for their jobs and providing fair and adequate compensation.
• A clean, safe and orderly work environment.
• Being creative and having fun with it.
• Being mindful of ways to help our employees fulfil their personal responsibilities.
• A work environment where employees are encouraged to innovative, think outside the box and be entrepreneurial in their thinking and actions. It is a commitment to creating an environment where employees are encouraged to solve problems.
• An environment where teamwork is promoted and communication is open and honest.
• An environment where employees feel free to make suggestions and complaints.
• A work place where employees are an integral part of the success story of the company, and take pride in consciously creating their own ideal work environment.
• Providing management that is competent, just and ethical.

For our vendors and partners:

• Providing them an opportunity to make a fair profit.
• Building trusting relationships that help them succeed.

For our community, the Tsaboin way is:

• Being a model of a socially responsible organization.
• Giving back to our communities, supporting good works and charities and bearing our fair share of taxes.
• Partnership with our communities by encouraging civic improvements.
• Maintaining our property in good order and protecting the environment and natural resources.

For our shareholders, the Tsaboin way is:

• Ensuring our businesses make a sound profit
• Providing them a decent recent return on their investment.
• Protecting our shareholders investments from unnecessary risk.

Philosophy and Culture

Our philosophy is to focus on our customer satisfaction at all times. To achieve this, we must promote an environment where our employees are encouraged to be innovative and collaborate to create products and offer services that exceed our customers’ expectations. We will promote our guiding principles of integrity, compliance, value creation, principled entrepreneurship, customer focus, innovation, knowledge, change, humility, respect and fulfilment. These attributes set the standards for evaluating policies, practices and conduct, establishing norms of behaviour and building shared values that guide individual actions.